Due to the nature of the products we offer — including herbal medicines, practitioner-only formulations, and consumable health products — we are unable to accept returns or offer refunds for change of mind or once a product has been dispatched. This policy is in place to protect product integrity, ensure compliance with health regulations, and maintain the highest standards of safety for all customers. If your order arrives damaged, is incorrect, or you believe there has been an error, please contact us within 3 business days of receiving your parcel so we can promptly investigate and assist where possible. We do not offer returns or refunds for: Change of mind Reactions or sensitivities (all ingredients are disclosed prior to purchase) Incorrect use or storage of the product Products returned without prior authorisation Thank you for your understanding and for supporting a clinic and dispensary committed to evidence-informed, practitioner-grade natural medicine.